For Managers
Handling sensitive conversations with confidence, clarity, and care
Managers are often expected to handle complex and personal situations — with little guidance or training.
This may include:
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Supporting employees with health conditions or cancer
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Responding to disclosure
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Navigating emotionally sensitive conversations
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Balancing individual needs with organisational responsibilities
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Knowing what to say, and what to avoid
These conversations can feel high-stakes, particularly when there is no clear “right” approach.
How we can help
Support focuses on building confidence and capability in handling these situations.
This includes helping you to:
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Approach conversations with structure and clarity
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Respond supportively without overstepping
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Navigate uncertainty and emotional complexity
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Build trust and psychological safety within your team
What you can access
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Practical guides and toolkits
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Conversation frameworks (including the Conversation Compass)
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Short, accessible training resources
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Research-informed insights grounded in real workplace situations
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1:1 coaching and tailored support for specific situations (where appropriate)
Common questions we hear from managers about difficult conversations at work
Where to start
You may find it helpful to begin with one of the following:
→ Difficult Conversations at Work
→ Working with Cancer
or explore our resources or research & insights
