For Managers
Handling sensitive conversations with confidence, clarity, and care​
Managers are often expected to handle complex and personal situations — with little guidance or training.
This may include:
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Supporting employees with health conditions or cancer
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Responding to disclosure
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Navigating emotionally sensitive conversations
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Balancing individual needs with organisational responsibilities
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Knowing what to say, and what to avoid
These conversations can feel high-stakes, particularly when there is no clear “right” approach.
How we can help
Support focuses on building confidence and capability in handling these situations.
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This includes helping you to:
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Approach conversations with structure and clarity
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Respond supportively without overstepping
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Navigate uncertainty and emotional complexity
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Build trust and psychological safety within your team
What you can access
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Practical guides and toolkits
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Conversation frameworks (including the Conversation Compass)
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Short, accessible training resources
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Research-informed insights grounded in real workplace situations
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1:1 coaching and tailored support for specific situations (where appropriate)​
Where to start
You may find it helpful to begin with one of the following:
→ Difficult Conversations at Work
→ Working with Cancer
or explore our resources or research & insights