The Home of Difficult Conversations at Work
We help individuals, leaders, and entire organisations navigate tough conversations with courage, compassion, and inclusion, turning moments of tension into opportunities for growth and healthier workplaces.
Why Difficult Conversations Matter
Conversations Shape Culture
The conversations we avoid often define our culture the most.
Whether it’s addressing conflict, talking about wellbeing, or building inclusion, how we speak, and how we listen, creates the foundation for healthier, more connected workplaces.
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We create safe, structured spaces where honesty and empathy thrive, so individuals and organisations can move forward with clarity and confidence.
How We Help
Support for Individuals and Organisations
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​For Individuals
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One-to-one coaching to navigate sensitive workplace issues
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Practical tools for handling difficult conversations with clarity and confidence
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Guidance for wellbeing and inclusion challenges​
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For Organisations
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Facilitation of team or company-wide conversations
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Training and workshops for leaders and staff
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Advisory services to embed inclusion, health, and psychological safety at scale
Inclusion & Health
More Than Conversations
Our work is grounded in inclusion and health. We believe brave conversations are only possible in workplaces where people feel safe, supported, and valued.
That’s why we also help organisations strengthen diversity and equity, create psychologically safe environments, and address health and wellbeing with care and strategy.
Resources & Tools
Simple, evidence-based tools and guidance for conversations that matter.
Practical, evidence-informed resources to help individuals, managers, and organisations approach sensitive conversations with clarity and confidence. Designed to be simple, memorable, and adaptable, these resources include frameworks, guides, and tools that support better dialogue across a range of workplace challenges.
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Here you’ll find:
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The Conversation Toolkit – a set of practical, psychology-based tools for navigating sensitive topics.
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E-books & Guidance – accessible resources to support reflection and practice.
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Practical activities & exercises – for individuals, managers, and teams to prepare for or debrief after conversations.
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Explore these resources to support yourself and others in handling the conversations that matter.
Research & Insights
Exploring the evidence behind better conversations
Drawing on doctoral research conducted at the University of Hertfordshire and applied projects in organisations, these articles explore the realities of navigating difficult conversations, workplace inclusion, and health at work.
In this section you’ll find:
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Research summaries – accessible explanations of academic findings.
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Practice insights – reflections on how evidence translates into workplace tools.
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Blogs & articles – commentary on current issues in work, health, and inclusion.
Browse our insights to learn more about the psychology of conversations, inclusion, and organisational culture.
About Us
Evidence-based, people-focused.
Elevation Occ Psy is led by Rachel Smith, a business psychologist dedicated to helping workplaces become more inclusive, healthier, and braver.
With expertise in workplace dynamics and human behaviour, we transform conflict into connection, one conversation at a time.
Hear from the people we’ve worked with
Let’s talk
