Difficult Conversations Toolkit

In today's workplace environment, navigating conversations around health conditions and disability requires skill, sensitivity, and confidence. With increasing workplace diversity and the growing recognition of health-related workplace needs, the ability to engage in constructive dialogue about health and disability has become essential. Many individuals and organisations struggle to initiate and manage these crucial conversations effectively, leading to missed opportunities for inclusion and support.

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OVERVIEW​

Our "Difficult Conversations Toolkit" workshop is specifically designed to equip individuals and organisations with the essential skills needed to navigate sensitive workplace discussions around health conditions and disability. Drawing from evidence-based occupational psychology principles and extensive real-world experience, this workshop provides practical frameworks and strategies for managing challenging conversations with confidence and empathy. By developing advanced communication skills and understanding best practices in inclusive dialogue, participants learn to create psychologically safe spaces that foster understanding, support, and positive workplace outcomes.

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FORMAT​

• Three-hour interactive session delivered via Microsoft Teams

• Maximum 12-15 participants to ensure personalised attention

• Learning through presentations, case studies, role-play, and practical exercises

• Comprehensive digital resource pack included

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WHO IS IT FOR?

• Professionals managing health conditions

• Line managers and team leaders

• HR professionals and D&I specialists

• Return-to-work coordinators

• Employee resource group leaders • Anyone wanting to improve health-related workplace conversations

KEY TAKEAWAYS

• Enhanced communication confidence

• Practical conversation frameworks • Inclusive language guidelines

• Conflict resolution strategies

• Active listening techniques

• Emotion management tools

• Cultural sensitivity awareness

• Implementation strategies

Next Workshop: TBC

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